About Us

The Support Squad Story

Support Squad was founded by Erin Heysed. Erin started working in the Disability sector over 15 years ago as a part-time Support Worker while studying a Business and Law Degree. Working at an accommodation service which supported males with complex, challenging and varying needs, she quickly decided her passion was is the disability sector, not law as she originally thought. Over the next few years, she worked diligently and as a result was promoted to the position of Operations Manager, whilst continuing to finish her degree part time. She went on to undertake a Disability Cert IV and manage several different disability services before moving into the consultancy field in 2016, assisting providers to navigate the NDIS world.

In 2018 it was bought to her attention countless times that there was a lack of quality Support Coordination services in South Australia. As a result, in 2019 she employed Lahra Clifford as Support Squad’s first Coordinator and together they set out to provide people with disabilities the tools to take maximum control of their lives.

Fast forward 3 years and Support Squad is now made up of a dedicated team, successfully providing Support Coordination to over 250 participants (with no signs of slowing down!) and has recently branched out to establish a successful and unique warehouse programs centre and luxury holiday experiences.

Together, the Support Squad team are committed to working tirelessly to create a culture where we transform lives by providing services that honour people’s rights, choice and opportunities.

Our Beliefs

​OUR VISION IS:

A community that embraces people with a disability, that is respectful and inclusive, that supports them to gain skills and that values their right to choice.

WE ARE ON A MISSION TO:

​Link the people it serves with the service that best suits their individual needs, ensure their participation, and monitor the outcomes.

Which will be achieved by working in ways that:

Lahra Clifford ddd

"It gives me great satisfaction to be fortunate enough to be in a role where I can assist people with a disability to live life to the fullest and work towards their goals"

Therese Lockhart d

"I enjoy working in a position where I can see clients lives changing for the better, giving them more opportunities and hopes for their future, opportunities they never dreamed of. It's what drives me to do my all, and it is a truly rewarding experience."

    In Fulfilling our mission, support squad will:

    Overall, The Values We Firmly Believe And Honour Are

    RESPECT

    We have regard for the unique identity of the individual and we foster an environment of mutual respect and trust among ourselves and all with whom we serve.

    SAFETY

    We protect against abuse, violence, neglect and exploitation.

    TRUST AND TRANSPARENCY

    We are honest and reliable. We tell the truth and strive to earn the trust of those around us.

    QUALITY

    We are committed to achieving the highest level of excellence in client care, client education and discovery of themselves, life and the world.

    ACCOUNTABILITY

    We are each responsible for ensuring Support Squad always maintains high standards and achieves high levels of success.

    INNOVATION

    We seek ideas and approaches that can offer new opportunities to the people we serve.

    ONGOING LEARNING

    We are committed to lifelong learning.

    COLLABORATION

    We share information, skills and experience with each other to effectively serve our clients and our community.