We are committed to achieving the highest level of excellence in client care. Your feedback is so important and helps us to improve and grow our services. We want to hear from you when:

If you would like to get in touch, please contact


Erin Heysed, Director

0431 638 780

Chief Operations Officer, Josh Clifford

0447 681 991

We are also happy to arrange a face-to-face meeting with us to discuss your feedback.

Whilst we always try to exceed expectations, we recognise sometimes we might not get it right. We are committed to working with you to resolve your complaint. If you feel we have not settled your complaint fairly, you can contact the NDIS Quality and Safeguards Commission. The NDIS Quality and Safeguards Commission is responsible for making sure providers are doing the right thing and participants are receiving safe and appropriate services. Click here to read more about the NDIS Quality and Safeguards Commission.

Alternatively, there are many Advocacy agencies who may be able to assist you such as:

Advocacy for Disability Access and Inclusion Inc.

P: 08 8340 4450
Country callers: 1800 856 464 (toll free)