We are committed to achieving the highest level of excellence in client care. Your feedback is so important and helps us to improve and grow our services. We want to hear from you when:

If you would like to get in touch, please contact our:


Erin Heysed, Director


0431 638 780


Chief Operations Officer, Lahra Clifford


0466 620 753


We are also happy to arrange a face-to-face meeting with us to discuss your feedback.

Whilst we always try to exceed expectations, we recognise sometimes we might not get it right. We are committed to working with you to resolve your complaint. If you feel we have not settled your complaint fairly, you can contact the NDIS Quality and Safeguards Commission. The NDIS Quality and Safeguards Commission is responsible for making sure providers are doing the right thing and participants are receiving safe and appropriate services. Click here to read more about the NDIS Quality and Safeguards Commission.

Alternatively, there are many Advocacy agencies who may be able to assist you such as:

Advocacy for Disability Access and Inclusion Inc.

P: 08 8340 4450
Country callers: 1800 856 464 (toll free)